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support@voicat.app
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Frequently Asked Questions
Why is my transcription inaccurate?
Transcription accuracy depends on audio clarity, background noise, and language. For best results, record in a quiet environment and speak clearly. Accuracy is typically above 95% for clear speech in supported languages.
What languages are supported?
VoiCat supports transcription in over 50 languages via OpenAI Whisper. Translation is available between major world languages including Arabic, English, French, Spanish, German, Chinese, Japanese, and more.
How do I cancel my subscription?
Subscriptions are managed by Apple. Go to iOS Settings → tap your name → Subscriptions → VoiCat → Cancel Subscription. Cancellation takes effect at the end of the current billing period.
My quota says 0 but I haven't used it this month.
Paid-minute allowances reset with your subscription allowance period, not on a fixed calendar date. A plan downgrade may take effect at the end of the current billing period. If the issue persists, please contact us with your device details.
Is my audio stored anywhere?
VoiCat and its Cloudflare gateway do not retain copies of your recordings after processing. Audio is sent securely to OpenAI's API to perform the requested AI processing; see our Privacy Policy for details about third-party processing and retention.
Can I use VoiCat offline?
Playback of existing recordings works offline. Transcription, translation, and summarization require an internet connection as they are processed by our AI service.
How do I import from WhatsApp?
In WhatsApp, open a voice message → tap the three dots → Share → VoiCat. Alternatively, use the Import button in the app and choose "Files" to select any audio file from your device.
I need a refund. How do I get one?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the VoiCat subscription to request a refund.
Send Us a Message
For the fastest response, email us directly at support@voicat.app with a description of your issue and your device model (e.g. iPhone 15, iOS 18).
We typically respond within 1–2 business days.